Refund policy

Kselect-shop Refund Policy

At Kselect-shop, we aim to provide you with the best shopping experience possible. If you’re not entirely satisfied with your purchase, we’re here to assist.

 

Return Eligibility

  • Timeframe: You have 14 days from the date of receiving your item to initiate a return.
  • Condition: Items must be unused, unopened, and in their original packaging. For health and hygiene reasons, we cannot accept returns on products that have been opened or used.
  • Free Gifts: If your purchase included a free gift, it must be returned alongside the main product to qualify for a full refund.

How to Initiate a Return

  1. Contact Us: Before returning any items, please email us at Support@kselect-shop.com to request return authorization. Unauthorized returns may not be accepted.
  2. Prepare Your Return: Ensure that items are securely packed, unopened, and in their original packaging. Include your order number inside the return package for reference.
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a reliable shipping service and retaining proof of postage, as returned items remain your responsibility until they reach us.

 

Damaged or Incorrect Items

  • If your order arrives damaged or you receive incorrect items, please contact us immediately at Support@kselect-shop.com with photos of the products and packaging. We will work swiftly to resolve the issue.

 

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the items to ensure they meet our return criteria.
  • Processing: Approved refunds will be processed within 2-3 business days and issued to your original payment method. Please note that it may take up to 10 business days for the refund to appear on your bank statement, depending on your financial institution.
  • Exceptions / Non-Returnable Items:
    • Certain items are non-returnable, including:
      • Gift cards
      • Items marked as final sale

Exchanges

  • To exchange a product, please return the original item following the return process outlined above. Once your return is accepted, you can place a new order for the desired item.
  • If you have any questions or need further assistance, please don’t hesitate to contact us at support@kselect-shop.com.